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- Before the existence of e-commerce, which enables online stores to pop up, people have to visit the department stores or shopping malls to buy what they want and need.
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- Customer’s purchase intention based on rational expectations, and additionally impacts on emotional trust.
There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Finally, customer may afraid that they cannot fully understand the language used in e-sales. Based on those factors customer perceive risk may as a significantly reason influence the online purchasing behaviour. They focused on shopping motivations and found that the variety of products available and the perceived convenience of the buying online experience were significant motivating factors. This was different for offline shoppers, who were more motivated by time saving and recreational motives. Online clothes shopping is the preferred shopping method, especially amid the COVID-19 pandemic.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours. Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine. A “checkout” process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for a permanent online account so that some or all of this information only needs to be entered once.
Shop.globe.com.ph needs to review the security of your connection before proceeding. CERTIFIED REFURBISHED Shop refurbished Apple products backed by a one‑year warranty. Enjoy two-hour delivery from an Apple Store, free delivery , or easy pickup. ASOS PREMIER Unlimited free Next Day Delivery for a whole year for £9.95. These concerns majorly affect the decisions of almost two thirds of the consumers.
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